The Powersports industry is a trifle different from the automotive industry, which remains focused on selling vehicles meant for everyday use. The powersports vehicles, such as the motorcycles, RVs, and ATVs, are not considered to be a necessity but are often purchased for leisure time activities and off-road travel. The F&I Department is considered to be a bridge between the sales team and the customer, making it an important part of every dealership. You would be happy to attend a well-designed F & I training program by a reputable group that excels in assisting Powersports dealerships in the region.
Gains of undergoing the F & I training
You are welcome to attend the training classes along with other dealers, F&I professionals, and managers to stay updated and on top of your game. While the ultimate objective of taking the training successfully is to improve the sales figures and profitability of your dealership, you will also be able to help your customers by offering them various options and financing as needed. Needless to say, you are likely to benefit from the training regardless of whether you are the dealership owner or an employee, by being assured of the following:
- Increased Revenue– True, this is the primary objective of all dealerships, which is sure to be achieved once you put your training into practice. The F&I Manager will understand how to structure a menu consisting of all the available products. The customer will be informed about the efficacy of each and provided with an option to choose extended service contracts, tire and wheel protection, GAP coverage, and various other add-ons. Most customers are eager to consider the products and buy them, thereby boosting the profitability of your dealership.
- Improved Customer Loyalty– By providing a clear and detailed explanation about each product, the customer is provided with an opportunity to make an informed decision. This enables them to be happy and satisfied with the sales process and the dealership. Repeat orders and referral customers are usually forthcoming once a positive relationship develops with the customer.
- Streamlined Operations– The training will equip you with tools and techniques to deal with financial and insurance issues related to the sale of each vehicle. Streamlining of various processes allows smoother transactions, with the customer not having to run from pillar to post to ensure the purchase and financing.
The employees or dealers, and even the newcomers, get an opportunity to enhance their skills in selling Powersports vehicles. They become equipped with the following skills, thus gaining confidence in handling the customers independently:
- Effective communications
- Excellent sales skills
- Excellent customer service
- In-depth knowledge of every F&I product offered by your dealership
- Excellent listening skills
- Administrative skills for completion of paperwork, document processing, to ensure quick and effortless financing and vehicle registration
- Financial literacy
The F & I training program equips the student to understand the objective of the F&I professionals that goes beyond enhancing profitability. Paying attention to the specific needs of the customer and providing options along with the right information goes a long way in ensuring high customer satisfaction and improved revenues simultaneously.
